Good news for online retailers came this weekend as reports showed that this year’s online sales during Black Friday were up 11% from last year, with U.S. shoppers ringing up $595 million worth of orders throughout the day. The bulk of the increases, not surprisingly, went to the largest stores. As the blog on the Wall Street Journal reports:

The retail sites for Amazon.com, Apple, Best Buy, Target and Wal-Mart each saw more than 4 million unique visits Friday, comScore said, with Amazon receiving the most traffic (up 28% from 2008). Apple, Best Buy and Wal-Mart sites also experienced double-digit traffic gains. According to Experian Hitwise, another Web monitoring firm, other e-commerce standouts included Sears, Staples and Dell.

These results are welcome news for retailers who have been concerned that fear of identity theft could have a noticeably negative impact on sales. Just last week SC Magazine predicted overall online spending to be down this year because of such fears. Luckily, so far, this does not appear to be the case. (more…)

Holiday shopping season is upon us; combine that with the current unemployment rate, and online fraud is likely to reach an all-time high this year. This correlation may not immediately make sense, since many people think Internet crime is only perpetrated by organized fraud rings and overseas master criminals, using botnets and committing identity theft.

But while that kind of fraud certainly does exist, there is another type of fraud that can be equally troublesome and, to some extent, even harder to combat: fraud committed by individuals using their own legitimate information. A very common example of this kind of crime is shipping fraud and it takes several different forms. Here are a few examples and tips on how companies can address this problem. (more…)

U.S. President Barak Obama has officially declared October as National Cyber Security Awareness Month and has addressed the Nation detailing the importance of our national infrastructure.

President Obama makes some important points indicating that our networks and IT infrastructure are important national assets and it is imperative to protect them. Acknowledging the growing strength of online spending, President Obama says, “The Internet and e-commerce are keys to our economic competitiveness.”

Cyber thieves are costing the U.S. and other countries billions of dollars in fraud losses every year; this is in addition to the significant impact that individuals suffer as a result of identity theft and the propagation of malware on personal computers. Obama calls on a public/private partnership to address this threat and secure our networks.

Regardless of your political leanings, providing a safe environment for online business is an important goal for our country and the rest of the world. There is no doubt that our online activities are under siege and jeopardized by an increasing cyber threat. Thwarting this threat and providing a safe environment for online businesses and individuals is a key mission for iovation and our customers.

The Merchant Risk Council (MRC) represents the largest and most influential constituency focused exclusively on making eCommerce more safe and secure. iovation is a proud sponsor of the Merchant Risk Council and brings you this interview and podcast with Executive Director, Tom Donlea.

Listen to the Podcast >

iovation: This is Scott Olson on behalf of iovation. I am here with Tom Donlea, the Executive Director of the Merchant Risk Council. Hi Tom.

Tom Donlea: Hi Scott.

iovation: Tom, as the Executive Director of the Merchant Risk Council, you lead this trade association made up of merchants, vendors, e-commerce management professionals, and law enforcement. I imagine this role gives you a great deal of insight into the key issues facing online merchants. After having just completed the Merchant Risk Council semi-annual platinum meeting and now preparing for the upcoming conference in March, is there one topic you would say is getting more attention than others?

Tom Donlea: Yes, Scott. I think for the MRC it has clearly been the economy. A lot of our merchants are increasingly focused on managing their costs and minimizing losses. They are getting a lot of pressure, so they are coming to the MRC with some very specific requests; three in fact. The first thing is they are looking for benchmarking data. They want to look at their costs, the resources they are using, and investments that they should put toward managing fraud risk. (more…)

There are many types of security threats out there that get significant press. Whether it is identity theft, credit card theft, account takeover, romance scams or money laundering, online crime is a very prevalent and understood component of the Internet.

But one type of fraud that isn’t often talked about—despite being a huge challenge for online merchants—is friendly fraud. Many of our customers struggle with friendly fraud on a regular basis.

Friendly fraud occurs when an individual makes a purchase online and then denies the purchase with their card company after they have received the goods. The chargeback is processed leaving the merchant ultimately responsible for the purchase. This can often coincide with denial of receipt of the goods or return of something other than the new goods that were purchased. (more…)

This is a big week for fraud prevention discussions with online retailers. The Merchant Risk Council’s (MRC) 7th Annual eCommerce Payments and Risk Conference takes place at the Wynn Las Vegas. The Merchant Risk Council is a merchant-led trade association focused on electronic commerce risk and payments globally. Approximately 500 online merchants and vendors meet to discuss new strategies and collaboration techniques to reduce fraud losses stemming from credit card fraud, shipping fraud, identity theft and more.

Week at a Glance:

• March 9 – Opening Party at Blush Boutique, Wynn, co-sponsored by iovation
• March 10 – Platinum Member Meeting co-sponsored by iovation
• March 11 – General Conference & Exhibits (iovation booth #304)
• March 12 – General Conference & Exhibits (iovation booth #304)

On Wednesday, March 11th, iovation veteran Cory Swick will demonstrate how fraudsters are extending their scams and what online businesses can do to stop them. Emerging strategies of cybercrime will be discussed—from individuals targeting specific markets and organized rings of collusion to maturing fraud economies.

Presentation Details:

• Title:  Criminal Diversification: A Look at the Emerging Strategies of Cybercrime
• When:  Wednesday, March 11, 2009, 2:15 p.m. – 3:00 p.m. PT
• Where:  Wynn Las Vegas, Room – Lafite 6
• Speaker:  Cory Swick, Senior Enterprise Sales Executive

To meet with iovation at the event, please schedule a meeting through our website.